Question 1

Who can I contact if I have an issue or report?

Accepted Answer

Housing management is handled by the management organisation within Ocean Group. You can submit your reports via MyOcean.

Question 2

My key is lost/broken

Accepted Answer

In case of an emergency, it is best to send an e-mail to spoed@ocean.nl. In all other cases, you should report it via MyOcean.

Question 3

I have a question about my reservation

Accepted Answer

Send an e-mail to beheer@ocean.nl. Please include your name and home address clearly. We aim to respond to your query within 48 hours.

Question 4

How does the check-out process work?

Accepted Answer

Two weeks before the end date, you will receive an e-mail from us containing all instructions. This will explain step by step how the check-out works.

FAQ

Who can I contact if I have an issue or report?

My key is lost/broken

I have a question about my reservation

How does the check-out process work?